Play Video
Engaging with Our Services is Easy!
3 simple steps to get started with our services. We do all the heavy lifting and you aren’t charged anything extra. No setup or startup fees and a straight forward contract. Simple, easy and efficient.
Menu
STEP 1...
- Contact our sales team to setup a free IT Risk, Compliance and Value review. We perform a free assessment to create a specific scope of work (SOW) for the project or engagement. This helps both of us understand the value we can deliver.
- We schedule a time with you to review the assessment report. Together we review what specific value we will deliver with the project or engagement. If there are any challenges or areas we cannot cover we will be honest and upfront with you.
- Jointly, we make the decision if our services are a right fit for your business. Our customer success team works with our sales and operations teams to ensure what we promise is what we will deliver.
We Make It Simple
To Sign Up & Use Our Services
3 simple steps that start with you contacting our sales team. From there we guide you through the process until day 1 engagement. Contracts are based on specific Scope of Work you define.
STEP 2...
Our sales team will work with you to design the right pricing structure for the engagement. Our costs can be per project, per term or per employee for our IT as a Service. That gives you a lot of choice and flexibility on what services you want for your business.
IT as a Service pricing doesn’t start and end here. Once you become an ITaaS client our Customer Success and Customer Support teams continue to help you maximum pricing efficiencies through suggestions and reports. Most customers see a 32% reduction in year over year IT/Digital costs.
Our ITaaS & Project support teams are available 24/7/365 to help your firm with any issues that arise.
Reactive support is simple, you just have to be available to answer support Requests. We go a step further, we strive to provide proactive support. We use our tools to identify issues before they impact you.
STEP 3...
Once you have made the decision to use our services, we will work on putting together your welcome package. That will contain the following:
- Purple Falcon Partners LLC Customer Service Contract & Scope of Work
- Mutual NDA between our companies
- MSA if it is needed or required
- Executive briefing summarizing all sales discussions, value identification & commitments.
- Contact information of key individuals within our company
If you become an ITaaS client you get a full IT department within 3 days!
Creation of your custom IT support line and helpdesk
3 Days
Installation of system management clients (all)
8 Days
Full backups of all system data for disaster recovery
16+ Days
Security AV & Malware sweep of all systems
5 Days
We begin supporting your business after the support line and help desk is created. We will engage your employees & let them know who to call for support.
How happy were you with you last IT support engagement?
Gauging customer satisfaction is critical to everyone's success!
We use easy to respond stoplight icons just like the ones above. It makes providing feedback quick and simple. Getting customer feedback starts the first day we start supporting your company.
That is It! 3 Steps to enjoying amazing IT Managed Services.
- Call: +1 346 708 0867
- Email: [email protected]
Ready, Set, GO!
Book a meeting with us to learn more about our services or get started right away.
Discovery Meeting
In our meeting we will review our services and your needs. The goal is to ensure we are a fit your you.
Technology Review
We dig deep into your technology or project to determine risks, value and the detailed first next steps.
Onboarding
Contracts are completed. You are assigned an onboarding team that will support your transition or project.
Total IT Management Services
When we mean Total IT Management, we mean it! Our experts are your experts and ready to provide the services you need to grow your business. Whether you need a project completed, time based work or a full IT department with our ITaaS, we are here for you.
*Hardware & Software purchase costs are not included. Such as costs to purchase workstations & peripherals, network equipment, productivity software like Office 365, and other software not related to the delivery of our services. We can purchase hardware and software on your behalf with zero markup or extra costs.
Support
- Employee Hardware
- Software Install & Support
- Virus Protection & Removal
- Data Backups
- Remote Access
- Virtualization
- Monitoring
- Technology Inventory
- Windows and MAC Support
- VOIP Support
- Website (presence) Support
- Networking Support
- Remote Office Support
- Server Support
- Data Recovery
- Mobile Device Management
- Video Conferencing
Infrastructure
- Network Design
- Server Design
- Security Design
- Backups
- Workspace Cabling
- Wireless
- DataCenter Management
- Technology Moves
- Office Relocation
- VOIP Design
- WAN / LAN / MPLS
- ISP Management
- Cloud Management
- Virtualized Infrastructure
- Microsoft Exchange
- Office 365 & G-Suite
- Internet of Things (IoT)
Management
- Disaster Recovery
- Business Continuity
- Data Analytics
- IT Strategy Planning
- Mergers & Acquisitions
- Compliance & Security
- Migration Strategy
- Performance Reporting
- Data Strategy
- IT Financial Planning
- IT Training
- Modern Workplace Design
- Risk Management
- Project Management
- Business & IT Alignment
- IT Investment Strategies
- Software Portfolio
Get Started Today
Phone: +1 346 708 0867
Email: [email protected]
GENERAL SALES HOURS:
MON-FRI 09:00 - 19:00, SAT-SUN 10:00 - 16:00
We work with leading solution providers. Our support staff trains for hundreds of hours every year.
We never accept commission or any payment from providers for suggesting their services. We either waive that privilege or try to pass it on to you to lower your costs.
Contact Us
GENERAL SALES HOURS: MON-FRI 09:00 - 19:00, SAT-SUN 10:00 - 16:00
2717 Commercial Center Blvd.,
Suite E200, Katy, TX, 77494
Industries We Serve
- Education
- Energy
- Finance
- Legal
- Medical
- Nonprofit