IT support available 24/7/365, helping you reduce costs and transform the way your business interfaces with technology.
Technology support whenever you need it. We can be reached by phone, email, IM and can be onsite in minutes.
The best type of IT support is the type you don't need. Using AI and alerting we identify issues before they start.
Our standard services are an all you need buffet of IT support. We provide all the IT services you need at no extra cost.
Each month you get a business report on our performance, the services we are delivering and the value you are getting.
IT support available 24/7/365, helping you reduce costs and transform the way your business interfaces with technology.
We do not outsource our support to third parties or overseas. Your support teams are local to you so we can provide the best experience and fast local resolutions. Twice a month, at a minimum, we visit your offices to check how things are going. We don’t believe in cutting costs on support, you deserve the best!
Your support teams are local to you. If we do not have someone within 45 minutes of your office we hire someone who is, as a badged employee. We consider our amazing support our greatest strength. We provide reactive and proactive support to ensure your business is fully supported.
Remote support is always available, easy to contact and a single point of contact. We never hand you off between teams or local vs remote employees. The person you talk to on the phone would be the same person to visit your office.
Windows, Mac, Linux, we support them all. Our tools actively monitor your devices for performance issues so that we can provide proactive management and support. We don’t just respond to issues we are actively looking for them so we can solve them before they impact you.
IT is there to help your business be successful. Ideally it solves business challenges and provides efficiencies for your business. Like allowing your firm to work faster through shared online documents. Our teams are trained to look for business challenges and opportunities to put technology to achieve maximum value for you. Remember, we don’t charge for for new implementations or management so we are working for you.
Our teams have decades of experience supporting businesses of all types. We know exactly what challenges you face, will face and how to solve them. We have worked with dozens of solution providers and cloud services including implementations and enhancements.
WE COLLECT OUR PERFORMANCE METRICS EVERY MONTH AND KEEP A RUNNING AVERAGE. WE USE THAT INFORMATION TO DETERMINE OUR PERFORMANCE AND HOW BEST WE ARE SUPPORTING YOU.
We measure our success on how well we are supporting you without you noticing. Technology that works and is always there when you need it is the best kind of technology. We utilize advanced alerting, artificial intelligence to predict failures and a deep understanding of your business and employees to achieve proactive support. Our monthly reports show you the value we bring to your firm in clear transparent language and metrics.
We work with leading solution & service providers. Our support and engineering teams train for hundreds of hours every year.
We never accept commission or any payment from providers for suggesting their services. We either waive that privilege or try to pass it on to you to lower your costs.
Support when and where you need it 24/7/365. We make it easy to contact your support desk and resolve issues quickly.
We don’t offer just remote support, we a frequently in your office and supporting you locally. At no extra charge or fees.
Every month we deliver an executive performance report so you see how we are doing and how we are improving.
When new employees start we will be at your office to set them up and ensure their first week is a great one with IT.
We make purchases for hardware and software for you if and when you want us. No markups all pass through costs.
Our services include licensing management. We assign licenses efficiently and manage all renewals.
Unfortunately most IT consultants are focused on maximizing profit. They charge high rates, have hidden costs and take commission from the services and hardware they sell or recommend. It’s been that way for years. Our founders have seen and lived it as IT professionals. Our goal is to change that be providing transparent, fixed, pricing based on long partnerships. We are in it for long term partnerships built upon trust and awesome IT services.
Why us
You deserve an IT company that is just as passionate as you about growing your business. Our model aligns with that objective and we prove to you everyday we are focused on your growth. Because your success is our success too.
We promise a lot, many IT consultants do. The difference is that we back our promises with real data. Not just technical reports you can’t understand. Business reports that are designed for C-Level executives. When we say we are backing up your data, you get reports that show what we are doing and how we are proving your data is recoverable.
Each month you get an executive report delivered in person that shows our performance for the previous month.
If there are any significant issues you get an incident report on what happened, why it happened and how we will fix it.
Every quarter you get a strategy report on the state of your IT. It includes current state and suggestions on where to invest in IT.
We are different. You notice it the moment you visit our website and the second you talk to our employees. Its not just our upfront pricing and great customer service. It’s that we truly care about your success in the long run. We aren’t here to make a quick buck and hope to string you along. We want to earn your trust, business and be successful with you.