IT support available 24/7/365, helping you reduce costs and transform the way your business interfaces with technology.
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IT Support for your Business
Providing the best Information Technology support to keep your
Business & Employees productive.
24/7/365 Local Support
Technology support whenever you need it. We can be reached by phone, email, IM and can be onsite in minutes.
Proactive First
The best type of IT support is the type you don't need. Using AI and alerting we identify issues before they start.
Unlimited Support Hours
Our standard services are an all you need buffet of IT support. We provide all the IT services you need at no extra cost.
Executive Reporting
Each month you get a business report on our performance, the services we are delivering and the value you are getting.
24/7/365 Local Support
Our support teams are local to you and ready to help!
We do not outsource our support to third parties or overseas. Your support teams are local to you so we can provide the best experience and fast local resolutions. Twice a month, at a minimum, we visit your offices to check how things are going. We don’t believe in cutting costs on support, you deserve the best!
Your support teams are local to you. If we do not have someone within 45 minutes of your office we hire someone who is, as a badged employee. We consider our amazing support our greatest strength. We provide reactive and proactive support to ensure your business is fully supported.
Remote support is always available, easy to contact and a single point of contact. We never hand you off between teams or local vs remote employees. The person you talk to on the phone would be the same person to visit your office.
Windows, Mac, Linux, we support them all. Our tools actively monitor your devices for performance issues so that we can provide proactive management and support. We don’t just respond to issues we are actively looking for them so we can solve them before they impact you.
IT is there to help your business be successful. Ideally it solves business challenges and provides efficiencies for your business. Like allowing your firm to work faster through shared online documents. Our teams are trained to look for business challenges and opportunities to put technology to achieve maximum value for you. Remember, we don’t charge for for new implementations or management so we are working for you.
Our teams have decades of experience supporting businesses of all types. We know exactly what challenges you face, will face and how to solve them. We have worked with dozens of solution providers and cloud services including implementations and enhancements.
Our Support Metrics Speak For Themselves
WE COLLECT OUR PERFORMANCE METRICS EVERY MONTH AND KEEP A RUNNING AVERAGE. WE USE THAT INFORMATION TO DETERMINE OUR PERFORMANCE AND HOW BEST WE ARE SUPPORTING YOU.
Customer Satisfaction 98%
First Call Resolution (FCR) 97%
Support Quality Score (PFP internal metric) 96%
Speed to Answer (5 min email response time / 20 sec call pickup time) 92%
Time to Resolution (complete request resolution within SLA) 99%
Proactive First Support
We measure our success on how well we are supporting you without you noticing. Technology that works and is always there when you need it is the best kind of technology. We utilize advanced alerting, artificial intelligence to predict failures and a deep understanding of your business and employees to achieve proactive support. Our monthly reports show you the value we bring to your firm in clear transparent language and metrics.
Proactive Support
- Advanced AI to predict failures
- Comprehensive alerting to flag warnings
- BI dashboards to collect and visual data
- Teams focused on finding & solving issues
- Automated resolution scripting
Reactive Support
- Available 24/7/365; phone, email, or web
- Single point of contact and resolution
- Local support, no offshoring/outsourcing
- IT experts able to solve any issue
- We work with other vendors to solve issues
Anticipated Support
- Knowing your business to solve challenges
- Actively reach out before major events
- Solving security holes before any impact
- Understanding your business cycle & needs
- Discussing market changes & IT
Contact
For any inquiries email or call us
We work with leading solution & service providers. Our support and engineering teams train for hundreds of hours every year.
We never accept commission or any payment from providers for suggesting their services. We either waive that privilege or try to pass it on to you to lower your costs.
Unlimited Support Hours
On Demand Support
Support when and where you need it 24/7/365. We make it easy to contact your support desk and resolve issues quickly.
In Your Office
We don’t offer just remote support, we a frequently in your office and supporting you locally. At no extra charge or fees.
Transparent Reporting
Every month we deliver an executive performance report so you see how we are doing and how we are improving.
New Employee Setups
When new employees start we will be at your office to set them up and ensure their first week is a great one with IT.
Equipment Purchases
We make purchases for hardware and software for you if and when you want us. No markups all pass through costs.
Licensing Assignments
Our services include licensing management. We assign licenses efficiently and manage all renewals.
We're a new IT MSP changing how your business gets IT!
Unfortunately most IT consultants are focused on maximizing profit. They charge high rates, have hidden costs and take commission from the services and hardware they sell or recommend. It’s been that way for years. Our founders have seen and lived it as IT professionals. Our goal is to change that be providing transparent, fixed, pricing based on long partnerships. We are in it for long term partnerships built upon trust and awesome IT services.
Why us
Simple Pricing & Amazing IT Services!
You deserve an IT company that is just as passionate as you about growing your business. Our model aligns with that objective and we prove to you everyday we are focused on your growth. Because your success is our success too.
Executive Reporting
We promise a lot, many IT consultants do. The difference is that we back our promises with real data. Not just technical reports you can’t understand. Business reports that are designed for C-Level executives. When we say we are backing up your data, you get reports that show what we are doing and how we are proving your data is recoverable.
Monthly Reports
Each month you get an executive report delivered in person that shows our performance for the previous month.
Incident Reports
If there are any significant issues you get an incident report on what happened, why it happened and how we will fix it.
Strategy Reports
Every quarter you get a strategy report on the state of your IT. It includes current state and suggestions on where to invest in IT.
Our Difference Is Our Advantage
We are different. You notice it the moment you visit our website and the second you talk to our employees. Its not just our upfront pricing and great customer service. It’s that we truly care about your success in the long run. We aren’t here to make a quick buck and hope to string you along. We want to earn your trust, business and be successful with you.